I got the first insult because of LJ cheats (Macro) but didn't get the second one, where did it come from? I don't use macros anymore, and I haven't logged on to the servers even after the unban!
(P.S. I use google translator <3)
You will probably have better luck if you take a look at the Player Rules page, where they also explain how to appeal bans: https://forum.gokz.org/p/player-rules
Walliski already. They don't answer 🙁((